POSITION SCOPE:   Drives revenue through high customer retention, focusing on Unit Franchisee training and ensuring high cleaning standards and customer satisfaction by conducting regular customer quality checking.

ESSENTIAL DUTIES:

• Train unit franchisees how to operate their Maid Right franchise
• Conduct new customer walk through’s with the unit franchisee
• Conduct regular quality assurance visits with unit franchisee
• Assists in all areas of accurate and timely data entries of customer and Franchisee transactions
• Assist Customer Service Representative with support duties
• Assist Quality Assurance Manager with training needs
• Provides receptionist relief and support for breaks, absences and as needed
• Performs other related tasks and activities as assigned

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

• Minimum 3 years of recruiting, hiring, training and supervisory experience
• Customer service desired
• Sales training
• Training
• Coaching
• Cleaning experience (preferred)

JOB QUALIFICATION

• Valid driver’s license with clean driving record
• Physically and mentally capable of performing Quality Assurance Manager duties
• Bi-lingual (where applicable)
• Must be bondable
• Cooperate with you, Unit Franchisee and office staff
• Perform duties according to the Maid Right system
• Act in best interest of you, Unit Franchisees, customers and team members
• Detail orientated
• Service oriented
• Verbal and written communication skills
• Proficient in Microsoft Office
• Ability to Multi-Task
• Self-Directed

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations
• Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
• Ability to take legible hand-written notes where necessary
• Correctable vision and hearing
• Excellent interpersonal skills
• Clear, easy to understand oral communication ability
• Ability to sit for prolonged periods

ENVIRONMENTAL EXPOSURE:

• Air conditioned/heated home environment
• Exposure to artificial interior lighting
• Low to medium level noise
• Exposure to hazards as typically found in home environments

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.  The Company reserves the right to revise or change duties as the need arises.